Privacy Policy.

1. Information Collection and Ethics

Phogat Roadlines (PRL) is committed to safeguarding your privacy. This policy explains how we collect, use, and protect your personal information when you use our car and residential transport services. We collect only the data necessary for the successful execution of your vehicle relocation.

• Identity Information: We collect your name, phone number, and email address for booking and communication.
• Logistics Data: Your pickup and drop-off physical addresses, vehicle make/model, registration numbers, and inventory lists for household moves.
• Technical Data: IP address, device type, and approximate location data if you use our live tracking features.

2. How We Use Your Data

The primarily purpose of data collection at PRL Roadlines is to coordinate and optimize your relocation. Your data allows us to:

• Generate and verify instant car shipping quotes.
• Assign and route carrier vehicles through our optimized transit paths.
• Provide real-time WhatsApp updates on your vehicle's status.
• Process transit insurance and maintain compliance with Indian transport regulations.
• Conduct post-delivery feedback and improve our logistics infrastructure.

3. Data Sharing and Trusted Partners

We do not sell your personal data to third parties. However, to execute your move, we share necessary data (e.g., your vehicle details and route) with our verified transport hub partners, insurance providers, and ground logistics staff (drivers and supervisors). All partners are bound by strict confidentiality agreements to ensure your data is processed only for its intended logistics purpose.

4. Security Measures

We implement industry-standard encryption (SSL/TLS) for all data transmissions between our platform and your browser. Our internal logistics database is protected by restricted access protocols and regular security audits to prevent data leakage, unauthorized access, or loss of information.

5. Your Digital Rights

You have the right to request a copy of your personal data stored in our systems, as well as the right to request changes to any inaccurate logistical information. If you wish to delete your account or stored data (subject to legal data retention requirements for financial and transport audits), please contact our data compliance officer.